Course Overview
Customer Service & Relationship Management is a competitive field. Every organisation is in need of a Customer Service and Relationship Manager who holds a vital part in the run of the industry. Customer Service Personnel are extremely important as they are the foundation of the establishment. MCCI student armed with a CRM Certificate is a force to reckon with in the industry.
Our students learn how to:
- Conduct excellent customer analysis
- Use CRM Tools
- Confidently handle any kind of enquiry or complaints
- Retain and convert clients
- Build a strong database
- Effectively manage the company’s image
Duration: 3 Months
Fee: 70,000
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